Article 1- Parties

1.1. Seller

Title: Kalenderoğlu Havacılık Turizm Tis.Ltd.Şti (hereinafter referred to as SELLER)

Address Bahçelievler Mah. Mustafa Parmaksız Cd. Emek İş Mrkz. No:20/6 Nevşehir

Telephone: +90 530 349 51 03

Email: info@basukatravel.com

1.2. Recipient

Article 2- Subject

The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts in relation to the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER ordered electronically (e-commerce) from the https://www.basukatravel.com website of the SELLER.

The buyer, the seller's name, title, open address, telephone and other access information, the basic qualities of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the right of “withdrawal” and how to use this right, the official authorities to which they can send their complaints and objections, etc. It accepts and declares that it has been informed by the seller in accordance with the clear, understandable and internet environment (e-commerce site), confirms this preliminary information electronically and then orders the goods in accordance with the provisions of this contract.

The preliminary information on https://www.basukatravel.com and the invoice issued upon the order placed by the buyer are integral parts of this contract.

Article 3-Warranty

Products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of production defects under the conditions stated below: The warranty responsibility of the seller is only valid for consumers within the scope of the law numbered 4077. The provisions of the Turkish Commercial Code shall apply for commercial works.

In case of dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the Buyer or the Seller are authorized up to the value announced by the Ministry of Industry and Trade in December each year.

Article 4- Procedure for Product Return and Right of Withdrawal

Product Returns:

The buyer has the right to withdraw from the contract within seven days after receiving the goods without any justification and without penalty. In accordance with the 385 numbered tax procedure law general communiqué, in order for the return transactions to be made, the buyer must fill in the return sections at the bottom of the 2 invoices of the seller delivered with the goods completely and correctly, sign and send one copy to the seller with the product and keep the other copy in his possession. The right of withdrawal period starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be covered by the buyer.

There is no right of withdrawal for goods prepared in accordance with the wishes of the buyer and / or his personal needs.

Products such as mattresses, pillows, etc. cannot be returned due to hygienic reasons after use.

In the event that the buyer exercises the right of withdrawal, the seller shall return the total price received within ten days at the latest from the receipt of the invoice containing the withdrawal notification together with the product and any documents that put the consumer under debt, if any, without any expense to the consumer.

The decrease in the value of the goods received or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or impossibility of return is due to the fault of the consumer, the seller must compensate the seller for the value of the goods or the decrease in value.

The general return period is 7 days for each product purchased by mistake. Within this period, the return of unpacked, used, destroyed, etc. products is not accepted. The return must be made with the original packaging.

In cases where any opening, deterioration, breakage, breakage, destruction, destruction, tearing, use and other situations are detected in the product and its packaging, and if the product cannot be returned in the state in which it was delivered to the buyer, the product is not returned and the price is not refunded.

For the return of the product, the situation must first be communicated to customer service. The information about sending the product as a return is forwarded to the customer by the seller. After this meeting, the product must be delivered to the seller through the Cargo company that delivers to the buyer's address together with the invoice containing information about the return. If the returned product that reaches the seller meets the conditions specified in this contract, it is accepted as a return, and the refund is made to the buyer's credit card / account. No refund is made without returning the product. The period of reflection of the refunds made to the Credit Card to the credit card accounts is at the disposal of the relevant bank.

If the purchase was made by credit card and in installments, the credit card refund procedure will be applied as follows: If the buyer has requested to purchase the product in installments, the Bank will reimburse the buyer in installments. After the seller pays the full amount of the product price to the bank in one lump sum, in the event that the installment expenditures made from the Bank's POS are refunded to the buyer's credit card, the requested refund amounts are transferred to the bearer party accounts by the Bank in installments in order to prevent the parties involved in the matter from being victimized. The installment amounts paid by the buyer until the cancellation of the sale, if the return date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card every month and the buyer will receive the installments paid before the return after the installments of the sale are over, as many months as the number of installments paid before the return and will be deducted from the existing debts.

In case of the return of goods and services purchased with the card, the merchant cannot pay the buyer in cash in accordance with the contract with the Bank. In case of a return transaction, the merchant, i.e. the seller, will make the return through the relevant software, and since the merchant, i.e. the seller, is obliged to pay the relevant amount to the Bank in cash or in offset, the buyer cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure after the buyer pays the price to the Bank at one time.

In case the order is realized, the Buyer is deemed to have accepted all the terms of this contract.